PRIVACY POLICY

Effective Date: 12 June 2025

The Cognitive Canine
Melbourne, Victoria, Australia
Email: hello@thecognitivecanine.com.au

The Cognitive Canine (“we”, “our”, or “us”) is committed to protecting the privacy of our clients and visitors. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, submit an application, or engage our behavioural rehabilitation services.

We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy.

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1. INFORMATION WE COLLECT

Depending on your interaction with our practice, we may collect personal information including:

• Your name
• Residential address
• Telephone number
• Email address
• Emergency contact information
• Household information relevant to behavioural rehabilitation
• Information relating to your dogs and other household animals
• Behavioural history and rehabilitation concerns
• Veterinary history and relevant medical information
• Videos, photographs and documents voluntarily provided by you
• Communications between you and The Cognitive Canine
• Information collected through website analytics and cookies

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2. WHY WE COLLECT YOUR INFORMATION

We collect personal information to:

• Assess applications for behavioural rehabilitation.
• Determine whether our rehabilitation programmes are appropriate for your patient.
• Develop and implement Behavioural Rehabilitation Programmes.
• Communicate with clients regarding appointments and rehabilitation.
• Maintain accurate behavioural rehabilitation records.
• Coordinate care with veterinary professionals where authorised.
• Improve our services and website.
• Comply with legal and regulatory obligations.

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3. PATIENT INFORMATION

Behavioural rehabilitation requires a comprehensive understanding of the patient and their environment.

Information relating to your dog’s behaviour, household, medical history and rehabilitation is collected solely for the purpose of providing professional behavioural rehabilitation services.

Recommendations made by The Cognitive Canine rely upon the accuracy of the information provided by clients. We encourage all applicants to provide complete and accurate information throughout the application and rehabilitation process.

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4. HOW WE STORE YOUR INFORMATION

Personal information is stored using secure electronic systems and trusted service providers.

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification and disclosure.

While no method of electronic storage or internet transmission is completely secure, we implement reasonable safeguards designed to protect your information.

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5. THIRD-PARTY SERVICE PROVIDERS

To operate our practice, we utilise trusted third-party service providers, which may include:

• Framer (website hosting)
• Fillout (application forms)
• Google Workspace
• Payment processing providers
• Cloud storage providers
• Email service providers

These providers may store information on secure servers located within Australia or overseas.

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6. DISCLOSURE OF INFORMATION

We do not sell, rent or trade personal information.

Information may only be disclosed:

• With your consent.
• To veterinary professionals involved in your dog’s care where authorised.
• To trusted service providers assisting with the operation of our practice.
• Where required by law.
• Where disclosure is reasonably necessary to protect health or safety.

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7. VETERINARY COLLABORATION

Where appropriate and authorised by the client, relevant behavioural information may be shared with your veterinarian or other treating professionals to support coordinated patient care.

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8. WEBSITE ANALYTICS AND COOKIES

Our website may utilise cookies and analytics technologies to understand how visitors use our website and to improve website performance.

Information collected through analytics generally does not personally identify individual visitors.

You may disable cookies through your browser settings, although doing so may affect certain website functionality.

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9. ACCESS TO YOUR INFORMATION

You may request access to personal information we hold about you by contacting us.

Where appropriate, and subject to applicable legislation, we will provide access to your information or explain why access cannot be provided.

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10. CORRECTION OF INFORMATION

If you believe any personal information we hold is inaccurate, incomplete or out of date, please contact us.

We will take reasonable steps to correct the information.

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11. RETENTION OF RECORDS

Behavioural rehabilitation records may be retained for a reasonable period following completion of services to:

• Maintain continuity of care.
• Comply with legal obligations.
• Respond to future enquiries.
• Maintain professional practice records.

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12. CHILDREN

Our services are intended for adults responsible for the care of companion animals.

We do not knowingly collect personal information directly from children.

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13. CHANGES TO THIS POLICY

This Privacy Policy may be updated from time to time.

Any changes will be published on this page and become effective upon publication unless otherwise stated.

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14. CONTACT US

If you have any questions regarding this Privacy Policy or wish to request access to, or correction of, your personal information, please contact us.

The Cognitive Canine

Melbourne, Victoria
Australia

Email: hello@thecognitivecanine.com.au

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© 2025 The Cognitive Canine. All rights reserved.